Take a look at our frequently asked questions below. If you still can't find the answer you are looking for, feel free to send us a message or give us a call on 0333 3585777.
How do you take payment?
For all our payments, we accept debit or credit card.
Where do you store my card details?
We use Shopify Payments for our transactions, who are completely PCI compliant and therefore do not store your card details. You can find more information here: https://www.shopify.com/security/pci-compliant
Is there a minimum order value?
No, there is no minimum order value.
How do I change or cancel my order?
Please email firstname.lastname@example.org with your order reference number and your query, as soon as possible. We cannot guarantee being able to cancel or change your order depending on its status and products on the order, but we will do our best to support you.
My order arrived damaged. What do I do?
We try our absolute best to ensure the safest possible delivery, however sometimes delivery is out of our control. If your plant arrives damaged, then please send us a picture within 48 hours and one of our team will be able to advise on your options. Please email email@example.com
I’m not happy with my order. How can you help?
If you’re not happy with your order, to make a change please contact our customer service team at firstname.lastname@example.org along with supporting photos and we will get back to you as soon as possible.
My plant does not look like the one on the website.
Please be aware that your plant may vary from the image on our website as this is a living item.
Variations of shape and colour are perfectly natural and to be expected.
Your plant might be sent out slightly less advanced (a bit greener and smaller) than what you see on the website – this is to make sure you get the most flowering time possible in your garden.
We will send you a plant as closely matched to the picture and description as possible.
Can I add a gift message to my order?
Unfortunately not at the moment, but we are working on this! Watch this space!
Can I buy gift vouchers?
Yes, you can do! Please see the gift vouchers section of our site.
How long will delivery take?
Once your parcels have shipped, you can expect delivery the next day. We ship parcels for delivery Monday to Friday.
When you order, your product will have a ‘Delivery within’ window, if it isn’t available now. Whilst we aim to deliver all products within their specified window, they are live and have a mind of their own, so if they are growing a little quicker/slower you might find your delivery is a week or two either side of this. If this happens, we will do our best to keep you updated via email.
Do I have to be in when you deliver?
No you don’t! Whilst of course it is better if you are, we ask the driver to leave the parcels in a safe place if no one is in, or to follow your delivery instructions you have in place with the courier.
How much does delivery cost?
Delivery costs £5.95 for orders under £75, or free for orders of £75 and over!
Do you offer free delivery?
Yes we do, if you spend £75 or more.
My delivery is running late, what’s happening?
Unfortunately, in the current situation, we are experiencing delays with some of our deliveries. We are working hard to bring these timelines back down so please bear with us.
Only half my order arrived.
Don’t panic! Check your ‘My order’ page on your account. Chances are, your plants are ready at different times and you can expect the other part(s) to your order in a week or two. If you have any doubts, please email us, quoting your order reference number and an explanation of your question on email@example.com
Where do you deliver?
We deliver across Great Britain.
My order hasn’t turned up.
We are sorry to hear this – please email our team or start a live chat with us, one of us will get back to you as soon as possible. We are open 9.00am - 4.30pm Monday - Friday.
Can I change the shipping address I provided?
Unfortunately this isn’t possible, but please email our team and we will try our best to help you. Contact us on firstname.lastname@example.org
How are you environmentally friendly?
All of our packaging is responsibly sourced, and almost totally plastic-free, which is something we are super proud of. Our greenhouse uses renewable heating, and we collect the rainwater to water our plants. To find out more, visit our ‘Pledge to the Planet’ page.
Can I trace my order?
We use DPD as our main courier. Once your order has been shipped, you should receive an email/text notification with tracking instructions, allowing you to track your order.
Will I receive confirmation of my order?
Yes, you will receive an automatic order confirmation. If you don’t receive this within 24 hours, please contact us on email@example.com or via our web chat, and one of the team will be happy to help.
Do you deliver overseas?
Sorry, we don’t currently deliver outside of Great Britain.
Do you accept returns?
Given the nature of our product, we deal with returns and exchanges on a case-by-case basis. If you would like to request a return, please email firstname.lastname@example.org as soon as possible after your order has been delivered, with photos and your order reference number and a short explanation, and we will do our best to assist you. For further detail, please see our Returns Policy.
What is your refund policy?
Please see our full Returns Policy here.
Do you pot the plants for me?
Your plants will arrive in a grower pot. For outdoor plants, this will be a paper-based pot that is biodegradable and can either be put in a compost bin, or it can be kept on the plant and planted directly into the soil. Indoor plants are supplied in a plastic grower pot so you can put them straight into your own decorative pots.
How would I re pot my plants?
Please see our handy guide on repotting plants here, where one of our growers will run you through everything on how to successfully repot your plants.
Picking the right plants
Will my outdoor plants survive all year round?
This completely depends – further information can be found on our plant care pages, or on the product page itself. Typically, perennial plants will survive all year round if cared for suitably, however bedding plants will not as they are tender and seasonal.
Are my plants child/pet friendly?
Some plants can be harmful to pets if ingested. Before buying your plant, please check out our blog or ask one of our experts if your plant is safe for your pets. You can filter our product range by ‘Pet safe’ for our full range.
How long will my plants last for?
This depends on so many things! Firstly, what type of plant it is. Bedding plants will typically last a season, whereas some perennial plants and shrubs will last for years to come. It also depends on how well the plant is looked after – check out our plant care guides here to find out more specific care information to give your plant the best chance of thriving!
What size will my plants arrive as, and how big will they grow to?
All of our plants have their own plant care pages which will show the estimate height the plant arrives at and what they could grow to.
Can you help me look after my plant?
We have plenty of blogs and videos to help you look after your plant or you can contact our experts if you can’t find the answer you are looking for. Take a look at our Plant Care Guides for our top tips!
Will my plants survive if I go on holiday?
With a thorough soaking before you leave, grouping plants together in a shady spot your plants should survive for 7 days. Better still, why not ask a friendly neighbour to give your outdoor plants a water every now and again.
For indoor plants, these should be ok for a week or two; try not to overwater before you go, and just be sure to move them into a cooler spot in the house and out of direct sunlight while you are away.
Are your plants easy to keep?
There are a number of plants that are low-maintenance. Take a look at our ‘beginner friendly’ range of plants. We also supply weekly blogs, plant care guides, email tips & tricks and our team is always willing to help!
I think my plant is dying! Help!
First thing – don’t panic! Check out our handy guides for indoor and outdoor plants. Quite often, overwatering is the number one culprit for plants dying, so just be mindful of this in advance… prevention is better than the cure after all!
I have a reputation for killing plants. Is the Growers for me?
Absolutely – we pride ourselves on offering you the best advice in the industry. Who better to learn from than our super growers?
On top of that, as your plants will be delivered to you ‘garden ready’, they have the best start in life that they can – a lot of the hard growing work is done by our growers here in our greenhouse! There is no growing from a small plug plant to worry about, no greenhouses required – all you need is you, somewhere to plant and some time (a cuppa also helps!)
I don’t know anything about gardening or plants, can you help me?
Of course – we have a range of guides that our Super Growers have compiled, to help guide you along your first steps into gardening. Check them out here and if you have any further questions, please feel free to drop them an email on email@example.com and they will be happy to help with any questions you may have.
Where are your plants grown?
All of our outdoor plants are grown here at our greenhouse in Lincolnshire – all 60 acres of it! We are proud to grow in one of the largest, most sustainable greenhouses in Europe.
Some of our indoor plants are also grown here in the UK in our greenhouses, but for some more specialist varieties that require certain conditions, we source these from our growing partners in Europe.
I opened my box, and the plants are looking tired. What do I do?
This is completely normal – they have been on a bit of a journey! Follow the instructions on the card in your box and give them a little drink and leave them to perk up a bit.
Better still, once they have perked up after their drink, get them into the soil (if they are outdoor plants) and they can start feeding on the nutrients in the soil. For indoor plants, get them into a decorative pot and pop them somewhere light for a few days, before taking them to their new home.
How soon after receiving my delivery do I need to plant my plants?
Ideally as soon as possible, but they will be ok for a few days in the pot. Follow the instructions on the welcome card in your box and then you can be sure if you need to leave them for a few days, they will be ok. Just be sure to take them out of the box and tear down the sleeves, so they can breathe a bit.
How often should I water my plants?
This completely depends on so many factors – how hot it is, whether they are indoor or outdoor, if they are in a container, hanging basket or planted directly into the ground, and even which variety they are.
The rule of thumb for almost every plant is do not overwater – plants are good at telling you when they need a drink (their leaves will go a bit droopy) so when you see this, if the soil is a bit dry then the chances are they need a little water.
For indoor plants, always do the finger test – if the top two cm of compost are dry, then give it a drink. If not, maybe check back in a couple of days.
Are your seeds genetically modified?
No, we do not use any genetically modified seeds or young plants. We work with breeders who have a history of breeding using traditional methods and therefore produce some of the highest quality, non-GM plants.
How can The Growers help me?
We can help you learn the ropes with gardening, find your perfect plant, tell you about the latest exciting plant news, bring you exclusive varieties, and bring you a high quality range of British-grown plants that are ready to plant straight into your garden. We keep things simple – no jargon, no fuss, just beautiful plants, grown to delight.
What do The Growers do?
The clue is in the name – we grow! We are a team of expert growers, who are lucky enough to work in one of the largest, most sustainable greenhouses in Europe. We also have a team of technical wizards, who ensure that our garden plants are the absolute best quality they possibly can be for you. We grow to delight, and we grow to deliver.
We are still delivering as normal, but we are taking all of the necessary COVID-19 precautions to keep you and our colleagues safe. We supply contactless deliveries until further notice. Lots of our team are working from home wherever possible. All of our staff wear gloves, use hygiene equipment and wash hands hourly. Social distancing is in full force at our greenhouse, and we take every precaution we can to keep our colleagues and customers as safe as possible.
No contact delivery
All of our deliveries will be contactless until further notice. You can check out our delivery partner, DPD’s website for further details.
Minimum order value
There is no minimum order value.
Longer delivery times
It’s been taking a little longer for our plants to be delivered to you due to COVID-19. Please bear with us, we are working hard to return to normal as soon as possible.